We are experiencing significant customer service volume and are working to get back to each customer as quickly as possible. During this time, phone and chat services may be suspended. For the fastest assistance please submit one request via our web form with all relevant performance details including your order confirmation number. Requests are being prioritized by performance date.
Due to changing government guidelines, performances are being rescheduled and cancelled more frequently than usual. If your performance is cancelled, we will email you to let you know your options as soon as the show/ venue confirms them with us. This can sometimes take a few days as many of them are minimally staffed in accordance with regulations. We appreciate your patience and look forward to sending you to the theatre again soon.